Privacy policy

Herbella Botanics ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order and transaction details
  • Device, browser, and website usage information through cookies and analytics

Note: Payments are processed through secure third-party payment gateways. Herbella Botanics does not store your debit or credit card details.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer service and respond to inquiries
  • Send order confirmations and delivery updates
  • Improve our website, products, and customer experience
  • Comply with legal and regulatory obligations
  • Send promotional communications only where permitted or with your consent

3. Sharing of Information

Your personal information is never sold or rented.

We may share limited information with trusted third-party service providers solely for business operations, including payment processing, courier and logistics services, website hosting, analytics, and customer support.

These partners are obligated to protect your information and use it only for the services they provide.

4. Cookies & Analytics

Our website uses cookies and similar technologies to enhance functionality, remember user preferences, and analyze website performance. You may manage or disable cookies through your browser settings; however, certain features of the website may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable security practices, no method of internet transmission is completely secure.

6. Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal data where legally applicable
  • Withdraw consent for marketing communications at any time

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

8. Changes to This Policy

Herbella Botanics reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.

9. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact Herbella Botanics through our official customer support channels available on our website.